Huh? Abrams had done that in her first go-around with StubHub. And Salcedo later told me the refund was triggered by my telling StubHub about the family’s health crisis. “We do not make decisions based on the news media,” said Alison Salcedo. A company spokeswoman told me during our first conversation that StubHub had decided to refund the money even before I got involved.
Stubhub usher tickets full#
It contacted Abrams and said she would get a full refund. Within 24 hours of hearing from me, StubHub changed its tune. It bothers me that StubHub, in possession of Abrams’s credit card information from earlier transactions, went ahead and charged her $675, even while she was disputing the charge. I asked Dowd if she noticed any empty seats near her. Presumably, the people who had purchased the tickets from Abrams sat there. And the seats they should have been in - a row away - had been paid for as well, by Dowd’s mom. My question is this: Why does StubHub think it was entitled to an additional $675? The seats that Dowd and her friend sat in had been paid for, albeit by someone else. In an e-mail to Abrams, StubHub explained its decision to make her pay $675 for the mix-up this way: “We certainly understand your frustration regarding the situation,” but “regretfully, we cannot waive” the charge. “She was completely unsympathetic,” Abrams said. My family is already in a terrible situation.’ ” Why hadn’t StubHub deactivated the sold tickets?īut a StubHub representative was unyielding on the phone.
If anyone is at fault it’s StubHub, which controls its website. “Why didn’t your computer software stop us from downloading tickets we already sold?”
“Well, that’s not our fault,” Abrams told a StubHub representative on the phone. Here’s the problem: Dowd downloaded the wrong tickets - the ones her mother had sold two weeks earlier.
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